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Field Technician 1 (Mt. Vernon, OH) Job

Company Name:
Time Warner Cable
Posting Job Description
Purpose:
To install, maintain and repair Time Warner Cable residential equipment and services located between the distribution point (i.e., tap) and the customer''s equipment.
Schedule : Mon, Tues, Fri, Sat, 8:00 AM - 7:00 PM
Essential Duties and Responsibilities:
Install, service, and disconnect residential Video, Data and Voice services.
Perform underground and aerial cable service installations and disconnects.
Configure coaxial drop system to meet Time Warner Cable installation standards.
Analyze, maintain and repair residential coaxial drop system, phone wiring data network equipment and service.
Install Time Warner Cable customer premise equipment while maintaining an accurate and complete inventory of all Company-issued equipment.
Educate customers about Time Warner Cable''s products and services and present them with service upgrade opportunities.
Perform personal computer software configurations.
Identify defective customer equipment and ensure a timely return to the warehouse for processing.
Communicate routine demand plant maintenance and demand construction referrals.
May be required to work overtime as necessary and to perform on-call duty during non-business hours in areas that require on-call duty, including weekends and Holidays.
Other Duties & Responsibilities:
Perform other duties as assigned.
May be required or called upon to assist in on-the-job training of other Field Technicians as necessary.
Job-Related Qualifications: (Knowledge, Skills, Abilities):
All FT''s must successfully complete of Time Warner Cable Field Technician training program, which include both classroom, field training, and evaluation of individual work in the field, within six months of their hire date.
May be required to climb poles utilizing while wearing related safety equipment.
Utilize step and extension ladders up to 32'' in height to perform essential duties.
Must possess and apply relevant knowledge of Time Warner Cable, applicable federal and state occupation health and safety regulations, General Orders 95 and l28 rules and regulations.
Knowledge of basic electronic theory as it relates to essential duties.
Relevant knowledge of personal computer hardware and software.
Ability to utilize software (i.e., ping tool) to analyze network connectivity.
Ability to use signal level meter and various test equipment to perform essential duties.
Ability to use various electronic devices to communicate between service location and office.
Must meet TWC attendance standards.
Ability to interact with coworkers and customers in a positive manner, follow directions and work rules and accept constructive feedback.
Ability to read installation directions and work aides.
Ability to perform mathematical calculations to meet Time Warner Cable''s signal level standards at customer premise.
Ability to communicate professionally, effectively, and courteously with customers and coworkers.
Ability to analyze and troubleshoot cable equipment and wiring
Education:
High School diploma or equivalent (GED) required.
Electronics course work preferred.
Computer networking course work preferred.
Work Experience:
Previous cable/telecommunications experience preferred.
Licenses or Certifications:
Must possess and maintain a valid Driver''s License and safe driving record.
Physical Demands/ Requirements:
May be required to climb to heights in excess of 20 feet on utility poles.
Safely drive a company-issued vehicle.
Carry and properly utilize 28'' and/or 32'' extension ladder.
Lift and carry up to 100 pounds (Type IAA 32'' ladder = 83 pounds; Type IAA 28'' ladder = 67 pounds + tool belt/various equipment = 17 pounds on average).
May be required to climb and work from utility "step" poles.
Must be able to bend, stoop, push, pull, lift, kneel, squat, crawl and reach
Must meet and maintain compliance with Time Warner Cable''s Safe Weight policy.
Must be able to hear effectively in order to test audio.
Must be able to read test meters, instruction manuals and other documents.
Must have sufficient manual dexterity in order to utilize hand tools and test meters.
Must be able to distinguish and identify various colors, which identify TV components, jacks, outlets various wiring and cabling required for installations.
Work Environment:
Must be able to work independently.
Must be able to work outdoors in various weather conditions and at any time of the day or night.
Must be able to safely drive in various traffic, light, and weather conditions.
Exposed to dust and various materials such as hand cleansers, grease, RTV silicon adhesive, flooding compound, and gasoline fumes when fueling vehicles.
Regularly exposed to AC/DC voltages and radio frequency transmissions.
Must be able to work in tight spaces (i.e., attics, crawl spaces).
Must be able to work in high places (i.e., rooftops, ladders, utility poles).
Equipment Used:
Company vehicle, cell phone, GPS equipment, ladders, personal safety equipment, test meters, computers and various hand tools required to complete essential duties.
Management reserves the right to add or change job duties and requirements at any time.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.FCC Unit_TWC: 0534
Controlling Establishment ID: 00353 - Zanesville Northpointe DrMore on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most - at work and at home.
Time Warner Cable is an Equal Opportunity Employer M/F/D/V.
Date: Jun 27, 2014
Location: Mt. Vernon, OH, US
Posting Job Title: Field Technician 1 (Mt. Vernon, OH)
Requisition: 157824BR
Posting Location: Mt. Vernon, OH, US
Area of Interest: Customer Service/Member Services
Position Type: Full Time
Nearest Major Market: Columbus
Job Segments: Telecom, Telecommunications, Technician, Warehouse, Maintenance, Technology, Manufacturing

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